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Warranty terms

 

 

Gramofon Warranty Summary

The Gramofon has a 2 year warranty which begins at the time the customer receives their unit. This means that apart from having access to the online support documentation (this website), our Support team will be able to provide assistance through ticket, during 2 years after the original buyer receipted the unit

Once the 2 year warranty period has expired, Gramofon owners will still be able to access the online support documentation (this website), which provides all the needed troubleshooting tips. Our Support team will not be able to provide assistance more than 2 years after the original buyer receipted the unit

For more information, please see the Fon General Purchase Terms here.

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I purchased my Gramofon through a reseller

Any fulfillment request related to a Gramofon bought through a reseller, e.g. Amazon, etc., will need to be addressed directly to the reseller. 

As indicated above, any Gramofon has a 2 year warranty which begins at the time the original buyer receives the unit, which means the reseller.

To check if a unit is still under warranty, the reseller will need to get in touch with our Support team providing the corresponding invoice number (format similar to I-XX-X-00-00000, sent in attachment to the confirmation email sent after the purchase). Without this reference, no support can be provided.

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Can I return my Gramofon and how?

Upon Support team request, you might need to return your Gramofon within the framework of a repair or replacement procedure - exclusively available for units under warranty.

Gramofons will have to be returned in their box with all accessories (cables, booklets, etc.), and return costs will be assumed by the customer

In order to ensure the goods will reach their destination, we advise using a national post office track and trace service, for a cheaper and safer shipment.

More details about our Purchase Policy available here.

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