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Troubleshooting

 

 

My music app doesn't detect my Gramofon

This occurs when you're connected to a WiFi network, different from the network to which your Gramofon is connected. Simply disconnect from the current network and connect to the network to which your Gramofon is connected.

For your information, some music apps might take up to 2 minutes to detect your device, after you opened them.

If the issue persists, we recommend that you log off the music app, disconnect from the WiFi signal, and connect and log in again. Rebooting the Gramofon can also help.

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My music app indicates music is being streamed on my Gramofon, but I'm unable to listen to it

This might occur when you use your music app from several devices or on several Gramofons. To solve this, simply go to the section of your music app displaying available devices to stream your music, choose any of the other options offered, and immediately switch back to the Gramofon you wish to use. You'll then be able to listen to your music!

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I'm using one of the music apps compatible with Gramofon from a Windows Phone device. Why is it not working on my Gramofon?

As AllPlay does not work with other platforms than iOS and Android, the Gramofon only works with the music services offered using iOS and Android, regardless of the other platforms the individual music services support.

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I'm using Spotify Free ad-based service from my Android/iOS device. Why is it not working on my Gramofon?

If you want to play music on your Gramofon via Spotify, you must be a Spotify Premium user.

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I'm using Spotify Premium service from my Android/iOS device or computer. Why is it not working on my Gramofon?

This occurs when you set your account to Offline mode. Spotify Connect feature is available only in Online mode.

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I can't find the grouping option in my music app

The grouping and multi-stream features are not available for all music services. Also, only Gramofons running firmware version 3.0.15 and above feature this option. 

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My music app is not operating smoothly

This help center and the Gramofon team offer support to operate your Gramofon, which means any action related to its functioning (installation, configuration, settings). 

If you experience issues using a given music app, please click here to contact the corresponding music service directly, as only them will be able to support their product.

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I want to play different tracks from the same device and music service to two different Gramofons

This is impossible! Gramofon enables you to play two different tracks from the same device to two different Gramofons only if you use two different music services

Any other simultaneous music service combination is allowed (e.g. at the same time you can play music locally stored on one Gramofon, and music on a network on one other, etc.)

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I want to play locally stored music. Is Gramofon compatible with all audio file formats? 

No, Gramofon enables you to reproduce the following audio formats:

  • MP3 (CBR and VBR): Up to CBR: 32-320 kbps / VBR: 260 kbps
  • AAC: Up to 320 kbps
  • AAC HE (AAC+): Up to 16 - 64 kbps
  • AAC HE V2: At 33 kbps
  • ALAC (16, 24, 32 bit): Up to 192 khz
  • FLAC (16, 24, 32 bit): Up to 192 khz
  • AIFF (16, 24, 32 bit): Up to 192 khz
  • WAV/PCM (16, 24, 32 bit): Up to 192 khz

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Audio control 

Audio can be controlled exclusively through the devices and apps used to stream music to Gramofon (meaning there is no possibility to control audio balance or set up a default volume, for example). Gramofon features a stereo DAC (more details here).

In the same way, the level of sound quality will vary depending on the device or app used. Please note some apps offer the possibility to select different streams to adjust the sound quality to the level of broadband resources available. In other words, the higher broadband resources your Gramofon receives, the higher quality stream you'll be able to choose to get a better sound experience, and vice versa.

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When I click on the LED button to skip a track, my Gramofon stops playing

This occurs when the track you're listening to is the last one of the tracklist, in sequence mode. If you press the button once, your Gramofon will play the first track of the tracklist as it follows the order of the tracks within the list when set to sequence mode.

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When I click on the LED button to go to the next/previous song, nothing happens

This occurs if:

  • Your Gramofon doesn't run firmware version 3.1.9. Please check these guidelines to upgrade
  • You're listening to a radio station
  • You're listening to the first track of a list in shuffle mode

In any of these cases, if you try to go to the next/previous song, your Gramofon will simply continue playing the current track.

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When I click on the LED button to go to the next track, a different one plays

This occurs when you're listening to a tracklist in shuffle mode. After pressing the button, a random track will play.

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When I click on the LED button to go to the previous track, the same one restarts

This occurs when you're listening to the first track of a list in sequence mode. After pressing the button, the first track will restart.

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